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Etsy France

Etsy France

www.etsy.com
What is your customer experience with Etsy France?

Etsy France Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Etsy France has 2.5 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Bon sav, Easy access to lots of goods, Great for buyers.
    Cons: Customer service is non-existent, Devrer ameliorer le sav, I feel that i have been judged to harshly.

  • Recent recommendations regarding this business are as follows: "Neve ever deal with these people. I do not wish to be rude but to my mind they are not quite normal and probably are hating their clients and dreaming to turn their lives into a permanent disaster!", "The seller is lying, don't pay!", "good luck", "Look for alternative platform to sell your products", "do not use etsy !".

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Media from reviews

Etsy France - Fraud on the part of the seller
Etsy France - Compte restreintEtsy France - Case closed as delivered, tracking showing item in wrong countryEtsy France - Case closed as delivered, tracking showing item in wrong country - Image 2Etsy France - Case closed as delivered, tracking showing item in wrong country - Image 3
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Boris P Nen

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Aubervilliers, Seine-Saint-Denis

I can not send you e-mail, I can not pay for my selected item

Тема: Re: Made you look (ships for free!)

Dear Sirs,

Unfortunately I remember you very well!!! 3 full days I was trying to buy a skirt selected through your site!.

You are rejecting my password, my identity, I can not get help before registration. But I can not register because you are rejecting my password, my identity shall I continue? I can not put my telephone number as you demand France mobile but living in France I have Swiss mobile. Do you consider this as a criminal case?

And the reason is very simple French mobiles are working very badly in the mountains and I have an apartment in the mountains.

Several times I have called you. I was trying to write you a letter but it was rejected as I was not registered and I was not registered because. I could not get contact via telephone because I could not understand your machine. For you information I am professional interpreter and was interpreting for many international meetings including ones within the framework of the UN.

And it was a success even with people from India or Japan but not with your people! Your operator whom I finally contacted by miracle have helped me and she was trying speak better but in general her speaking was a disaster! You have the best selections of skirts in the Internet which In \have founded and the worst arrangements. As an optimist I thing that it could be worse and I am sure that you will manage to arrange it.

The only positive thing was your operator who was trying to help me. Bu of course I not pay for my brown skirt. I am glad that you are very far away- I am living in Ferney Voltaire(France) 7 km from Geneva(Switzerland) center.

Regards,

Boris Pikhanov, November 25, 2023, 12.10, Paris time, Swiss citizen, born in 1942.

N.B. As Usual my letter was rejected.

To send It I must register. But I can not register as you reject my password, my identification etc.

If it is not mockery the how do you name it?

DISASTER!!! 12.52.

Суббота, 25 ноября 2023, 10:19 +01:00 от Etsy :

Remember me?

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User's recommendation: Neve ever deal with these people. I do not wish to be rude but to my mind they are not quite normal and probably are hating their clients and dreaming to turn their lives into a permanent disaster!

1 comment
Guest

Please send me whatsapp verification code

Anna M Jej

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Marseille, Provence-Alpes-Cote Dazur

Fraud on the part of the seller

Etsy France - Fraud on the part of the seller
Contains 1 confidential file for company representatives

My name is Ms. Maljean Anna from France.

16/08/2023 I placed my order n 297937**** and paid in the clothing online boutique TheLeatherEssential, the total amount of the order amounted to 106,60 .

23/08/2023 I reseived a e-mail message with the notification of the sending of the order. I checked delivery records, As it turned out the other day, it was a lie. It was delivered pretty fast ...to US 01/06/2023 ! I demanded an explanation from the seller, and the vendor said "I shall keep the my theam abreast of the situation".

But it's been more than 48 hours since he's made contact.

So to summarise:

1.

the seller placed a fake delivery link to cheat the system Etsy;

2. once the investment has been made, the relationship with the seller ends.

View full review
Loss:
$115
Pros:
  • I will tell if he can refund my money
Cons:
  • It allows them to get money
  • Sellers post false links about product delivery

Preferred solution: my money for a false order, strengthening customer protection on the site Etsy

User's recommendation: The seller is lying, don't pay!

Resolved
Raina M Cay

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Didn't get our order with Falkel design

Contains 1 confidential file for company representatives
Updated by user Oct 07, 2023

Company fixed the issue and I have been provided with apology.

Original review Sep 07, 2023

Hi , we ordered with Falkel design à sign for our business in august 28th 2023.

From this day we didn't get it... we would like to know how to get à hold of the owner of the company.

Theres the tracking number for the order #299144****.

Looking forward to hear from you.

View full review
Loss:
$159

Preferred solution: Deliver product or service ordered

Leticha M

About my order that they shipped

I'm waiting for my order since the September 13th all I have is this nomber 300723****, my name is Leticha my is the frist time this happend to me iam very sad, I hope some one can help me with my order, thank you very much.

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Loss:
$400

Preferred solution: Deliver product or service ordered

Ming-Ming C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Impossible to reach Etsy support or Etsy Help Center

I am not using Etsy for more than 5 years, have no listing.

In Sep, noticed lots of mails from etsy about billing, illegal copy right, suspension of my account etc. But after suspension, another email saying my bill is ready for me to pay.

Today, I found in June, Etsy sent me security setting changed and if it's not me, then should contact Etsy Help center.

Both for billing problem, illegal copy right problem, and security problem, I need to contact Help center, while seems that I cannot use Help center if I cannot sign in?

I do not know what to do...

View full review

Preferred solution: Contact to Etsy to explain to me what is wrong.

Abdelhamid T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Compte restreint

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Etsy France - Compte restreint

Bonjour je fais appel à mon compte automobile il est suspendu, merci de bien vouloir l'activer j'attends votre réponse méci

View full review
Loss:
$50
Pros:
  • Vente facile
  • Bon sav
Cons:
  • Devrer ameliorer le sav

Preferred solution: Apology

Resolved
Meesham T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Colis

Updated by user Apr 28, 2023

Company fixed the issue and I have been provided with full refund.

Original review Apr 28, 2023

Je vous ai commandé un bracelet le 12 avril 2023. A ce jour je nai pas reçu le colis, par contre mon compte a été débité de 25,99

Pouvez-vous me dire où en est ma commande ou procéder au remboursement

Cordialement

Meesham Teemer

View full review
Barry E Kwz

No technical support

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I am a seller and need an answer to a simple question. The help pages are an endless loop of frustration pushing you from one topic to another until you get frustrated enough to give up. There is NO human support method available that I can find or use.

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Preferred solution: Information

User's recommendation: good luck

Alain S Llc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Paris, Paris

I NEVER RECEIVED the payment owed to me

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Hello

I am absolutely outraged by your operation!!

You collected the 165 from the order placed by my client, I on my side paid to have the two posters ordered made and sent at my expense and only AFTER you informed me that you cannot validate my account because that supposedly my bank and ID addresses don't match???

You deleted my shop and I NEVER RECEIVED the payment owed to me.

I therefore urge you to take the necessary steps to ensure that this sum of 165 is paid into my account.

If this is not possible, you must imperatively reimburse my client!!

Please let me know as soon as possible.

You already received my bank details again for this purpose.

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User's recommendation: do not use etsy !

Thierry L Dkz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

Account suspended, no reason given, no reply

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My account was suspended 2 weeks ago, I only get automated replies from customer services saying it is permanently closed and that they cannot tell me the reason they have blocked it!

Extremely poor customer service!

View full review
Loss:
$800
Pros:
  • Great for buyers
Cons:
  • Poor service for sellers

Preferred solution: Explanation for the reason my account has s suspended

User's recommendation: Look for alternative platform to sell your products

Anonymous
map-marker Quimper, Finistère

Erreur d adresse mail

Erreur de frappe d adresse mail que je ne parviens pas à modifier , merci de bien vouloir m aider svp

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Johnda Srq
map-marker Meudon, Ile-De-France

Probleme

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Etsy its the fake site !!! I pay for my commande and I dont receved my commande. Arnaque menteur no remboused

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Sabrina F Mbd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Aulnay-Sous-Bois, Ile-De-France

Seller account suppressed asa created

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Contains 1 confidential file for company representatives
Original review updated May 20, 2022

I just created a seller account, I was new there, never had an Etsy seller account before, but I was a buyer and used to buy very often on this website.

Well, being an artist and loving DIY stuff I wanted to start my activity and sell my handmade products online so naturally I thought about Etsy. I create my seller account everything is ok and I post my first item which was an Epoxy platter Ive made, especially made for the occasion of Eid holidays on that time.

Now maybe 2 days after, Etsy send me an email telling me that my account have been suppressed because of terms & policy violations ..

violation ? Which violation ? I just created the account, posted an epoxy platter Ive made myself, this platter was personnalized for holidays is that the reason ? If yes then its racist !

And Ive read the terms and policies of the company I didnt violate anything at anytime.

Its not my poor epoxy platter with glitter and diamond that will create propaganda or a war, plus Ive seen other sellers selling similar items ! In the same category, nothin wrong. So why me ?

Plus they told me on the email that my account will never be recovered and if I try to open another account it will be deleted asap too .. like, I dont understand whats going on !

I try to call them, none of their phone number works.

well this company is kinda suspicious for me now.

Without counting the fact that Ive lost money, trusting the process of starting my mini e-commerce selling my art Ive invested almost a 150$ on materials to create my first item, that Ive never sold because of their fake excuses Im pissed yes ! Because Ive had alot of others plans I was ready to make myself well known and make my passion a way to bread in my mouth

View full review
Loss:
$150
Pros:
  • Neat things for sale
  • Kool stuff
  • Theory of selling the products by individuals
Cons:
  • I feel that i have been judged to harshly
  • Customer service is non-existent

Preferred solution: Let the company propose a solution

User's recommendation: Don’t sell on Etsy

Auctions and Marketplaces Expert Talks

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Jun 11, 2021

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Read full article
Trae Bodge
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Elisabete N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Les Mureaux, Ile-De-France

My Etsy Shop issue

You set my shop on vacations, and it has been a month now. And I've sent you countless messages, but all in vain. I would really appreciate it if you could help solve this issue for my shop.

Regards

View full review

Preferred solution: Let the company propose a solution

Anonymous
map-marker Paris, Ile-De-France

Compte suspendu

Bonjour, je voudrais réouvrir mon compte easty mais celui-ci a été suspendu et je ne retrouve pas le mail pour débloquer la situation. Comment puis-je faire ?

Cordialement,

View full review
Anonymous
map-marker Roubaix, Hauts-De-France

REQUEST TO TAKE MY CASE SERIOUS

Hello Etsy.

I am Aqib Butt. I have a shop on Etsy the name is LeatherLustFr.

I started this shop five months ago after reading all the policies and house rules of Etsy. I listed the handmade wallets which are produced by my production partner. He has his own production unit and he made the product for me and Ill do the rest.

I well optimize my shop and listing with the help of Etsy tools. But it seems to be my shop is de-ranked.

I do not get the visits, even I dont get any single views on daily. Please have a look at my shop and please let me know the reason why my shop is down.

In all the time I have 01 order which was placed bt Nov 05 2021 and I completed that order on Nov 07, 2021. Mistakenly I put the wrong tracking ID that's why my order is still in pre-transit. But the order is delivered and the customer gives the 05-star review for the purchase.

I humbly requested that please have a look at my shop and resolve all the glithes or issues for continuing my shop and let me know if I did something wrong.

I apologize for that. Again I request you please give a convenient way to do business on Etsy.

I am very thankful for this act of kindness.

Thank you very much!

Aaqib Butt.

View full review

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